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Frequently Asked Questions

Who needs home health care?
  • Patients of all ages who return home after surgery, and need care, supervision or assistance.

  • Patients who have complex treatments that require use of medical equipment and/or medication monitoring. 

  • Mothers and newborns, home from the hospital after 24 or 48 hours who are in need of further education, support and clinical assessment skills of a trained nurse.

  • Young adults, recovering from accidents or injuries, who can manage on their own - if they know an experienced healthcare worker will be there when needed. 

  • Mentally ill adults who need support to remain in the mainstream of their community

  • Adults who want their parents to have quality care at home. 

  • And millions of Americans with chronic diseases and disabilities, like Alzheimer's, heart failure, kidney disease, or diabetes, who need careful monitoring but do not want or need to enter a nursing home or skilled care facility.

How are your services paid?

Professional Family Care Services, Inc. coordinates and accepts reimbursement from the largest group of health insurance payors in the country. This includes Medicare, Medicaid, veterans benefits, workers compensation, other government programs, private health insurance, long-term care insurance, auto insurance, and HMOs. We also accept private pay.


Our goal is to give you added peace of mind by simplifying the process. We have reimbursement specialists who can handle all the paperwork for you, contact payors to determine levels of home health coverage, and then bill the appropriate plan directly. We also help in accessing reimbursement from long-term care insurance providers.

Where can I find more resources on programs and eligibility?


The North Carolina Department of Health and Human Services has a wealth of information about North Carolina health programs and eligibility.

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